Welcome to the Brother Support Center

With all the changes due to the the COVID-19 pandemic we are seeing more E-mails and chats than usual. As a result you might notice a longer wait time for us to answer your chat. We have also been advised by our shipping partners that deliveries may be delayed. To learn more about how we are addressing the situation click here .

Need support? Enter your model number or find your product in the drop-down box below. After that, you’ll see there are 3 ways we can support you with your request:

Self-service portal – 90% of customers find answers to their questions right away with our FAQs, downloads, drivers, manuals, warranty info and more.
Live chat – when you need to connect with a real live person, our agents are here to help during our business hours.
Email – perfect for non-urgent requests, just fill out an "Ask a Question" form and we’ll reply by email within 24 business hours.

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How do I find my model number

Orders will generally be processed and shipped the next business day. Standard shipping delays of up to 4 business days for the Greater Montreal, Greater Toronto and Greater Vancouver areas, and up to 5 business days for the rest of Canada may occur. Delivery to rural areas may take longer. For Canada Post delivery standards, please go to: http://www.canadapost.ca

Brother observes national and provincial holidays and as such, orders processed on holidays will be processed on the next business day.

Please note that we don't ship to the following geographical locations: NU (Nunavut),NT (Northwest Territories),YT (Yukon).

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